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Frequently Asked Questions for Pros 👇
As a Pro, you will be providing services to homeowners who are participating in the Early Testing. Your role is to complete the jobs posted by these selected Kandua customers on the new marketplace during the competition period.
No, employees, directors, agents, and contractors of Plus Eco System Ventures (Pty) Ltd (the Promoter) and their immediate family members are not eligible to participate in the competition. Santam employees are also not eligible to participate.
Jobs posted for the competition must be posted and completed between Monday, 23 November 2025, and 22 December 2025, at 23:59 SAST.
No, Kandua acts solely as an online marketplace connecting homeowners with independent service providers ("Pros"). Each Pro operates as an independent contractor and is not an employee, agent, or representative of Kandua.
Pros are responsible for their own work quality, safety, compliance with applicable laws, and carrying appropriate insurance coverage where applicable.
In the event of any dispute, defect, delay, or dissatisfaction with services rendered, the matter must be addressed in accordance with Kandua's standard dispute resolution process.
The Promoter (Plus Eco System Ventures (Pty) Ltd) will not be held liable for any loss, damage, injury, or expense suffered as a result of any job undertaken in connection with this competition.